Privacy

This Privacy Policy describes how elleethelabel.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

We recognize the importance of your privacy, and that you have a right to control how your personal information is collected and used. We also understand that supplying personal information is an act of trust and we take that seriously. Unless you directly give up permission to do otherwise, we will only collect and use your personal information as set out in this Privacy Policy. We take our obligations under the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APPs) very seriously and have implemented practices, procedures and systems to ensure we comply with those laws.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@elleethelabel.com

Consent

By using ELLEE THE LABEL Website at www.elleethelabel.com.au (Website) you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. We may, from time to time, review and update this Privacy Policy and all personal information held by us will be governed by our most recent Privacy Policy, posted on our website.

What we collect

To help us identify your orders and to provide you with the best shopping experience, we collect:

  • your name and contact details (e.g. address and phone number)
  • some personal information for special promos and giveaways
  • other information that you would like to supply to us

We collect the following information that you may be unaware of:

  • the name of the domain from which you access the internet
  • the date and time you access our site
  • the internet address of the website from which you linked directly to our site

Why do we collect

Personal information is collected to:

  • process transactions and deliver products to you
  • communicate with you
  • notify you of events and special offers that may be of interest to you 
  • provide value-added services and offers
  • screen our orders for potential risk or fraud
  • when in line with preferences you have shared with us, provide you with information or advertising relating to our products

Third parties

Your details given are an act of trust and we do not sell or trade your personal information with anyone.

We may disclose information we hold with third parties for marketing purposes.
Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.  We will also disclose information when required by law.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SMS/MMS Mobile messaging marketing program

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

Security

We understand that supplying personal information is an act of trust and we take that seriously. We have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information. We use the industry-standard encryption systems (SSL certificates) to safeguard your personal information. This includes your name, address and credit card details.

Updating personal information

We seek to ensure that the personal information that we collect, is accurate, up-to-date and complete. If you discover that there is an error, or if the personal information we hold about you is outdated, incomplete or irrelevant, please contact us at contact@elleethelabel.com

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your Account)
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through your Account and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider

Cookies

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customer needs. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Data retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Minors

This site is not intended for individuals under the age of 16.

General

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. By using this website, you are consenting to the collection of information by ELLEE THE LABEL and this website in accordance with this Privacy Policy.

Last updated: 16/09/22