Returns

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All return shipping (other than faulty/wrong item) will be at the customer’s expense. We will not be responsible for any lost in transit returns and recommend tracking the item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact@elleethelabel.com

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or sale items, unless faulty. By purchasing a sale item/gift card you agree that the item cannot be returned.

Shipping is also non-refundable, unless item is incorrect or faulty.

We cannot accept returns from other department or online stores as we operate as separate entities.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@elleethelabel.com

How to return

-Pack the unworn item with tags in original packaging back into the shipping bag

-Complete the returns form that came with your delivery including return reason and order number for us to track who the return is from to speed up the process for you to receive your refund.

-Post your return to the below address:

ELLEE THE LABEL

PO Box 17

Curlwaa NSW 2648

You can always contact us for any return question at contact@elleethelabel.com